Shipping & Returns

RETURNS

We accept returns within 30 days from the day of purchase. If 30 days have gone by since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging. Any indented, scratched or marked products are ineligible for a return.

To complete your return, we require a receipt or proof of purchase.


REFUNDS

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will then also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.


LATE OR MISSING REFUNDS (if applicable)

If you haven’t received an approved refund yet, please make sure to check with your bank again, then credit card company, before contacting us.

Note that it may take some time before your refund is officially posted.

If you have contacted both parties and still have not received your refund, please contact us at adrian@louisfaglin.com.


SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adrian@louisfaglin.com and send your item to: 45 Yamate Cho Yokohama Kanagawa JP 231-0862.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


SHIPPING

To return your product, you should mail your product to:
45 Yamate Cho Yokohama Kanagawa JP 231-0862

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.